Portal access

Who can sign in, who can request access, and who approves changes.

Brewly separates access by role and only processes account-change requests from approved contacts tied to the active account record.

Approved requesters

Account Owner
Office Manager
Workplace Experience Lead
Procurement Owner
Billing Contact
Partner Ops Lead

Delegated roles

Delegated User
Site Receiver
Catalog Admin
Billing Approver
Venue Manager

Ownership changes

Account ownership transfers require verification from an approved requester and are reviewed by Brewly support operations.

Password and MFA reset

Reset requests are validated against the account owner, approved requester list, and current account record.

Escalation path

Access review can route through Customer Success, Support Operations, or Partner Onboarding depending on account type.